Assisted Passage and Toll: travel and health help for Subclass 200 (2026)
How Toll delivers Assisted Passage health screening, travel and medical help for Refugee (subclass 200) applicants and holders.
For Refugee (subclass 200) applicants, the Assisted Passage service is now delivered by Toll Remote Logistics Pty Ltd (Toll), not the International Organization for Migration (IOM). According to the Australian Department of Home Affairs' Refugee category visas (Subclass 200, 201, 203 and 204) page, as at the August 2026 version of the official page, the Assisted Passage service has transitioned from IOM to Toll, and Toll is responsible for delivering Assisted Passage services globally. In practice, Toll helps you attend health appointments and, if you are granted a visa, assists you to travel to Australia.
Who runs Assisted Passage for Subclass 200 now?
The Assisted Passage programme supports the delivery of Australia's Offshore Humanitarian Program. Its scope is narrow but concrete: it provides health screening, travel and medical related services to refugee category visa applicants and visa holders.
The provider changed from IOM to Toll, and Toll's responsibility covers delivery globally rather than a single region. While the Department of Home Affairs decides whether you need a medical examination or biometrics, and decides the visa outcome itself, the practical work of getting you to those appointments is handled by the service provider.
What does Toll actually do for applicants?
After you apply, the Department advises you if you are required to undertake a medical examination and/or have your biometrics collected. The Department's page states that Toll, as the Department's Assisted Passage service provider, will assist you with these requirements.
If you are asked to complete them, the Department points applicants to its Requirements for your Offshore Humanitarian Visa Application letters, which are published in English and a range of other languages including Arabic, Burmese, Dari, Hakha Chin, Karen, Nepali, Persian, Somali, Spanish, Swahili and Turkish.
Who arranges and pays for the flight to Australia?
The Department arranges your travel to Australia at no cost to you. That is stated plainly on the official page, and it sits alongside a firm instruction: do not arrange travel to Australia until the Department lets you know, in writing, that the visa has been granted.
Your grant letter sets a first entry arrival date (initial arrival date), and you must enter Australia before that date. Once you enter, you become a permanent resident; for citizenship purposes, your permanent residence starts on the day you enter Australia on this visa.
| Task | Who handles it |
|---|---|
| Deciding whether health exams are needed | The Department of Home Affairs |
| Helping you attend health appointments | Toll, the Assisted Passage provider |
| Collecting biometrics, if requested | Toll assists; the Department decides if they are required |
| Booking and funding travel to Australia | The Department, at no cost to you |
| Travel after the initial arrival date has passed | The Department, via a possible travel facilitation letter |
| Medical related services for applicants and holders | Assisted Passage (Toll) |
What happens if the initial arrival date has already passed?
If the first entry arrival date in your grant letter has passed, the Department may issue you with a travel facilitation letter. Before doing so, it may first ask you to undergo another medical examination.
This is the point where the health and travel strands of Assisted Passage meet: a fresh examination can be a condition of re-activating travel arrangements, so a lapsed date is not automatically fatal to your travel, but it is not automatically extended either.
What obligations come with the grant?
Once granted, you must enter Australia before the initial arrival date specified in your grant letter. If you signed a health undertaking, you must comply with it, and you and your family members must obey all Australian laws.
You can then travel to and from Australia for 5 years from the date the visa is granted. After 5 years you will need a Resident Return (RRV) visa (subclass 155 or 157) to re-enter Australia as a permanent resident.
There is no visa application charge for this visa, and you must be outside Australia both when you apply and when the visa is granted.
Do family members get the same assistance?
Assisted Passage services are described as available to refugee category visa applicants and visa holders, and your application can include certain family members: your partner, your dependent children, your partner's dependent children, and another relative who is a dependant. A child who is not dependent on you must apply for their own visa.
Family members who apply must meet the health and character requirements, and family members who are not coming to Australia might also have to meet the health requirement. Declaring all family members matters: if you do not declare a family member in your application, you may not be able to propose them for a Humanitarian visa after you arrive in Australia.
How does this fit the wider processing timeline?
The Department generally acknowledges humanitarian visa applications in writing, and processing times vary according to the applicant's particular circumstances, location, ability to travel, ability to provide documents, and access to Australian government officials. The decision process takes many months, even years, and the number of applications received for resettlement each year is far greater than the visas available.
Delays increase if the application form is not filled in correctly, documents are missing or further information is needed, verification takes time, or individual and family circumstances include health conditions that might require testing or treatment. The Department contacts applicants at key stages of processing and when a decision is made, but it does not give status updates — applicants are asked to wait for contact and to keep contact details and changes in circumstances current.
This is general information about how the published arrangements work, not advice on any individual case; entry dates, health requirements and service arrangements can change, so the Department's current published wording should govern your own decisions.
Frequently Asked Questions
Has IOM been replaced for Subclass 200 travel and health help?
Yes. The Department's official page states that the Assisted Passage service has transitioned from the International Organization for Migration (IOM) to Toll Remote Logistics Pty Ltd (Toll). Toll is responsible for delivering Assisted Passage services globally.
Do I have to pay Toll or the Department for health checks or flights?
The Department's page states there is no visa application charge for this visa, and that the Department will arrange your travel to Australia at no cost to you. Assisted Passage covers health screening, travel and medical related services for applicants and holders.
Will Toll contact me before the Department asks for anything?
Toll becomes involved once the Department advises you that a medical examination and/or biometrics collection is required. The Department decides what is needed; Toll, as the Assisted Passage service provider, assists you to meet those requirements.
What is the initial arrival date?
It is the first entry arrival date specified in your grant letter. You must enter Australia before that date, and entering Australia is also the point at which you become a permanent resident.
What if I miss the initial arrival date in my grant letter?
The Department may issue you with a travel facilitation letter. It may first ask you to undergo another medical examination before travel arrangements proceed.
Can my family travel with me under the same arrangements?
Family members included in your application go through the same processing, including health and character requirements. Family members who are not coming to Australia might still have to meet the health requirement, and undeclared family members may not be proposed for a Humanitarian visa later.
How long can I travel in and out of Australia after arriving?
You can travel to and from Australia for 5 years from the date the visa is granted. After that, you need a Resident Return visa (subclass 155 or 157) to re-enter Australia as a permanent resident.